Help and FAQ

An app for saving in real 24K gold and 999 silver. You buy from AED 10 at a live price, the metal is held for you in an insured vault, and you can sell it or have it delivered whenever you like. Paying with your gold and borrowing against it come next.

Soon. Join the waitlist and we will email you when it opens.

Anyone aged 18 or over who passes identity verification. UAE residents verify with an Emirates ID. If you live outside the UAE you can still use Lumos, paying by card, Apple Pay or Google Pay, with payouts to an international bank account in your name.

Your phone, a valid ID document and a quick selfie. Verification usually takes a few minutes.

AED 10. There is no maximum, though very large purchases may need extra checks.

From the international market price, converted to dirhams. You see one buy price and one sell price; the difference between them is how Lumos earns. Prices refresh through the day and are on our live prices page.

When you choose an amount, the price is fixed for 3 minutes. If your payment is confirmed in that time, you get that price.

By bank payment, free, or by card, Apple Pay or Google Pay with a 3% fee plus VAT on the fee. Payments must come from your own account or card.

Choose an amount in the app and confirm. The money goes to a bank account in your name within 2 working days. The minimum sale is AED 10.

No. Sell any time.

Yes. Every gram in your account is physical 24K gold (999.9) or 999 silver held in a vault in Dubai. We check every day that the metal held covers everything customers own.

In a vault run by a specialist vault operator in Dubai, insured for its full value.

You own your share of a pool of bars held for all customers, equal to the grams in your account. You can turn your grams into your own bars or coins at any time.

Your metal belongs to you, not to Lumos, and is held separately from Lumos's own assets. It would be delivered to you or sold and the money paid to you. See clause 17 of our Terms.

No. Gold and silver earn no interest, and we never lend your metal out.

Lumos buys gold or silver for you automatically, weekly or monthly, for the amount you choose. Each purchase is at the price at that moment.

Yes, any time in the app, before the next purchase runs.

A way to save towards something, like a wedding, Umrah or school fees, and see your progress in grams and dirhams.

Yes. Turn your grams into bars of 1, 5, 10, 20, 50 or 100 g, 1 oz, 500 g or 1 kg, or coins, delivered anywhere in the UAE.

A minting charge per item, shown before you order, and delivery of AED 45 in Dubai or AED 65 elsewhere in the UAE, plus 5% VAT on these charges.

2 working days in Dubai and 3 elsewhere in the UAE, after payment.

Only you can receive it. Show the ID you verified with and sign for it. Check the seal before you sign.

All fees are listed in our Key Facts. Buying by bank payment and selling AED 100 or more cost nothing beyond the spread.

Not on the gold or silver itself. VAT of 5% applies to fees such as card payments, minting and delivery.

Free for the first 2 years. After that a small custody fee applies, taken in grams, and we tell you 30 days before.

Our licences and certifications are in progress. See Licences.

The product is designed to follow Shariah principles, and certification is in progress. See Shariah.

Your account is protected by your phone, passcode and biometrics. We never ask for your passcode or a one-time code. Sensitive data is encrypted.

Through the app or at [email protected]. See our Complaints Policy.